How do I take a screenshot or photo of my personal wallet and bitcoin address?

Taking a screenshot or photo of your personal wallet and bitcoin address is simple. Ensure your screenshot shows the full screen of your personal wallet and bitcoin address. Our system usually verifies this automatically. If the screenshot or photo is of poor quality or doesn’t meet the requirements, an employee will need to review it manually, which may cause delays. By ensuring the verification process is handled carefully and promptly, you can help transactions proceed smoothly.

For bitcoin withdrawals from your Bitonic account or purchases via Bitonic Instant:

1. Open your wallet app.
2. Click on Receive.
3. Take a clear screenshot or photo of the full screen.
4. Upload the screenshot or photo.
5. Follow the instructions to complete the verification process.

Need help? Feel free to contact our customer support.