Why was my bitcoin address denied?

At Bitonic, transactions are only allowed to and from your own wallet. This can either be a personal wallet (self-custodial) or a hosted wallet with an exchange (custodial).

As a result, some bitcoin addresses cannot be used for withdrawals. An address may, for example, be denied if it appears to be linked to:

• unregulated gambling platforms (such as Polymarket);
• darknet markets or other illegal marketplaces;
• fraud, scams, ransomware, or other criminal activities;
• wallets belonging to friends, family members, or other third parties;
• intermediaries or so-called “money mules”;
• anonymous or non-verifiable external parties;
• webshops or merchants where goods or services are paid for directly from your Bitonic account;
• mixers, tumblers, or other services that anonymise transactions;
• sanctioned persons, entities, or wallet addresses; or
• platforms or services that violate applicable laws and regulations.

Not sure whether a wallet can be used, or do you have questions about a denied address? Feel free to contact our customer support.