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My computer is encrypted by ransomware, what should I do?

Ransomware is a type of malware that encrypts a computer or storage medium, with the result that the information on that device becomes inaccessible. By paying an amount of bitcoins, victims are offered the possibility of decrypting the information. The police advises not to pay, because there is no guarantee it will work and it will provoke new attacks.

There are several tools available for cryptolockers (but not all of them). Most of these tools can be found here: https://www.nomoreransom.org. Two other tools can be found here: Petya cryptolocker en Keranger-ransomware. Should you still want to make a bitcoin payment to get a decryption key, please contact us if you have any questions.

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