Why do some transactions need manual approval?

Due to legislative changes and tightened supervision regarding the crypto currency sector, we may be legally required to suspend your account or transactions whilst awaiting a KYC investigation. We prefer not to burden our customers with this, but we do have the responsibility to comply with the relevant laws and regulations.

In addition, Bitcoin is an appealing target for (cyber)criminals. We are committed to preventing criminals from abusing our system. Which is why, if we have any doubt about the legitimacy of (verified) transactions, some transactions will not be sent immediately. An employee will check the information and in some cases extra verification may be needed (this should not affect regular orders). This makes Bitonic a less attractive target for criminals.

If your order is not automatically sent, but you do need it fast, it is advisable to contact us directly. Usually, your order will be sent manually within a few minutes. The desired amount of bitcoins is always immediately reserved, which means you don’t have to worry about the exchange rate in the meantime.

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