I sold bitcoins, when can I expect to have the money in my account?
We process payments every business day around noon. You can look at your transaction overview to see if the payout has been processed. You can find your transaction overview in your accountpage here .
Depending on the time at which you sent your bitcoins, your payment will be processed the same day or the following business day. We guarantee that, for bitcoins that are offered and confirmed before 12:00 (noon), the payment order will be processed the same day. Usually you will receive the money before the end of the day. However, it could happen that our/your bank is slow in processing the payment and the payment will not arrive until the following business day.
In the case that you are selling bitcoins on Friday after 12:00 (noon) or during weekends, you will receive the payment on Monday. If you need a fast payment and you have a dutch bank account that supports Instant Payments, choose the fast payout option. The money will be transferred to your account within two hours. More info
If your transaction overview does not show a payment date, it is likely that your bitcoin transaction has not yet been confirmed. Unfortunately, we will not be able to complete the payment until the bitcoin transaction has been confirmed. As the bitcoin network is currently very busy, transactions with a low fee will take considerable time to be confirmed. We are not able to estimate how long it will take for a transaction with low fee to be confirmed: this could be hours, days or longer. The payment will be completed as soon as your transaction has been confirmed.