Why didn't I receive the money of my sell order?

You can look up your transaction overview to see if the payout has been processed. If you don't see a estimated payment date, this may be because of the confirmation of your bitcoin transaction.

Currently it's busy on the bitcoin network, which results in longer confirmation time than usual. If your transaction is not confirmed yet, we cannot pay out the transaction.

The status of the confirmation can be found on your transaction overview.

To avoid delays in payments, please add more miners fee. (Unfortunately, this cannot be added or changed after sending bitcoins).

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