I have deposited euro's why haven't they been credited yet?

The crediting of your euro deposit to your account can take a bit of time depending on the payment method that was used.

iDEAL transactions are fast and are usually credited to your account in seconds. If your iDEAL transaction is still not credited after a few minutes we may need to check the deposit before it can be credited to your account. This will be done manually and can take multiple hours or even a day under worktime.

SEPA transfers can take a bit longer, especially international bank transfers. We can only credit your deposit to your account when we receive the funds. International transactions can take up to 2 working days for the banks to process them. Also take in to acount that banks usually don't send transfers during bank holidays (for example easter or christmas). When we recieve the funds we will credit them to your account as quickly as possible.

If you have a question regarding your deposit feel free to contact us.

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