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The fastest way to change the telephone number in your account is to give us a call with your new telephone number. We are reachable by phone from monday until friday from/till 09:30-13:00 and 14:00-18:00 at our number: +31 (0)20 226 5289.
You can also change your telephone number by email. Because this concerns a sensitive change in your account we would like to ask you to verify yourself via an ID-selfie. Please take a selfie (photo) with your ID-card or passport next to your face and a paper with today’s date and ‘Bitonic’ written on it. Please remember to mention your new telephone number if you hadn’t previously in the correspondence.
The live chat is a service provided by MessageBird B.V. which is (a.o.) subject to the EU General Data Protection Regulation (GDPR) and states they do not use your data for commercial gain. In order to load the Live Chat we ask you to consent to the processing of any data shared with us using the chat. By closing this window without giving consent the chat will not load and no data will be shared.
For more information please review the MessageBird Privacy Policy.