Additional verification measures due to registration application

update 20 May 2021: DNB formally acknowledges complaints Bitonic and revokes wallet-verification requirement

Starting today Bitonic has (under protest) added an additional verification measure regarding Bitcoin addresses. The Dutch Central Bank (DNB) has effectively forced us to do so in reference to the Sanction Act. The article in which DNB published their set requirements can be found here.

We have repeatedly pleaded DNB to drop this requirement as we find this measure to be ineffective and disproportionate. Unfortunately this has had no effect. The Netherlands is currently the only country in European Union where this far-reaching measure is demanded.

What does this mean for you as a customer?

From now on, we are required to ask additional details such as the purpose with which you intend to purchase Bitcoins and what kind of wallet you use. Furthermore, we are obligated to verify that you are the legitimate owner of the given bitcoin address by requesting you to upload a screenshot from your wallet, or by signing a message.


We understand that these additional measures cause nuisance for our customers and we do not agree with the measures ourselves. Therefore we offer the opportunity to formally object to these additional measures and the registration of this data. We will soon release a custom form intended specifically for this purpose. For the time being, you are invited to send complaints to

Earlier messages

News archive

Live Chat Consent

The live chat is a service provided by MessageBird B.V. which is (a.o.) subject to the EU General Data Protection Regulation (GDPR) and states they do not use your data for commercial gain. In order to load the Live Chat we ask you to consent to the processing of any data shared with us using the chat. By closing this window without giving consent the chat will not load and no data will be shared.
For more information please review the MessageBird Privacy Policy.