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Since 16 November 2020, we have been required by DNB to request and check screenshots of our customers' wallets for all transactions. Alternatively it was possible to sign a message. We have challenged this requirement in court. Due to the intervention of the court, DNB withdrew the claim on 19 May 2021, finding that it had lacked proper legal basis.
We subsequently stopped performing the checks on May 21 and this week destroyed the unlawfully requested screenshots and data about signed messages. Not all controls will be eliminated however. We still have a legal duty to investigate transactions and, depending on the situation, may ask further questions and require evidence.
The live chat is a service provided by MessageBird B.V. which is (a.o.) subject to the EU General Data Protection Regulation (GDPR) and states they do not use your data for commercial gain. In order to load the Live Chat we ask you to consent to the processing of any data shared with us using the chat. By closing this window without giving consent the chat will not load and no data will be shared.
For more information please review the MessageBird Privacy Policy.