Most questions are answered in our FAQ. Feel free to contact us if you did not see your question (fully) answered on that page. If you have any questions about receiving bitcoins or your payout, please mention your bank account number and/or bitcoin address when contacting us. We are also available outside office hours and during the weekend until 22:00/10PM.

Alternatively, you can reach us using one of the following instant messaging platforms:
SignalSignal (Please use the app, we won't respond to calls or texts on this number)

Tip: Provide your bank account number or bitcoin address if your question is related to a payout or receiving bitcoins, this enables us to help you as fast as we can!

For the experts/nerds with IRC-clients we are available on during (sometimes outside) office hours: ##bitonic (Never send personal information to a public chat!)

You can also contact us by email ( or by using the contact form below. We aim for a response within one hour.

For new customers, after verification a cooldown period of 2 to 8 hours is in place. After that the bitcoins will be sent automatically.

Find transaction

Here you can find your order details. Enter your bitcoin address and bank account number or the last 4 digits of your Bancontact card number.