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Most asked questions
Most questions are answered in our FAQ. Is your question not listed? Please
contact
us.
My sales order has been cancelled, what do I do?
I sold bitcoins, when can I expect to have the money in my account?
I ordered bitcoins, when will they arrive in my wallet?
I want to buy bitcoins. How do I get a bitcoin address?
I do not have a Dutch bank account, is there any other way I can pay?
Will you offer Ethereum / other cryptocurrencies in the near future?
General
What is Bitonic?
What are bitcoins and what can I do with them?
How do you determine your price?
Why should I choose Bitonic?
Do you have a price chart?
Do you expect the price to keep rising?
What is volatility?
Will you offer Ethereum / other cryptocurrencies in the near future?
What is bpay.to / payments.bitonic.eu?
Can I use TOR to purchase / sell bitcoins?
I purchased something (online) with bitcoins but never received my purchase, what can I do?
Am I required to pay taxes on bitcoins?
Buying bitcoins
I want to buy bitcoins. How do I get a bitcoin address?
Whenever I want to buy bitcoins the counter says "0". When will your stock be replenished / can I reserve bitcoins?
Why do I need to enter my account number when paying using Bancontact?
Why do you need my phone number?
I did not receive a text message. What do I do?
Why does my payment with Bancontact keep failing?
My computer is encrypted by ransomware, what should I do?
Why do some transactions need manual approval?
I ordered bitcoins, when will they arrive in my wallet?
I do not have a Dutch bank account, is there any other way I can pay?
Selling bitcoins
I want to sell bitcoins, how does that work?
I have created a bitcoin address on bitaddress.org, how can I sell my bitcoins?
My sales order has been cancelled, what do I do?
What does an urgent payout mean?
I’m sending bitcoins, what is the miners' fee?
I sold bitcoins, when can I expect to have the money in my account?
Why didn't I receive the money of my sell order?
Verification requirements
What are you required to know from me as a customer?
What is a US Person?
How do I verify as a company?
My application is under review, what does this mean?
Is the estimated monthly trading volume based on an average per year?
What about incidental transactions and identity checking?
What should I upload when you ask for proof of residence?
Why do we ask you to send a screenshot of your wallet?
Why do we ask you to sign a message?
What is the sanctions law and what does it mean for you?
How can I sign a message?
Why do you ask about the objective of my purchase?
Bitcoin address verification in the Netherlands and Switzerland: what is the difference?
Bits
What is Bits?
What is dollar-cost averaging (DCA)?
How do I set up a standing order?
When will I receive my bitcoins?
How do I activate a Bits savings plan?
How many Bits savings plans can I activate?
How do I delete a Bits savings plan?
Can I change the bitcoin address connected to my Bits savings plan?
What are bundled purchases?
How does the bundled purchases functionality work?
What happens when I reach the threshold of my bundled purchases or exceed it?
Account inactivity
Can I save on a daily basis?
What is a UTXO?