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Bitonic B.V. (hereinafter: “Bitonic” or “we” or “us”) respects your privacy. That is why we make careful decisions to balance the protection of your interests with the legal obligations we need to adhere to.
In short, our privacy policy is:
Below you can read our complete privacy policy that describes:
Every company that trades virtual assets is obligated to know who they are conducting business with. Although neither has virtual assets been officially considered a currency, nor is it regulated (yet), we adhere to rules and regulations derived from financial regulation that apply to financial institutions. Furthermore, we need information for our own administration to be able to assist you if you have any questions. This may include the following:
We may use your personal information to:
To protect your personal information, Bitonic has taken several measures. Your personal information is stored electronically based on our internal policies, procedures and guidelines. We adhere to the highest ICT security standards by using for example open source and trusted software. All software programs are self-hosted on company owned hardware, password protected and encrypted.
All your personal information is stored physically secure in our datacentre. Our service providers live up to the strictest standards and certifications. Access management and segregated duties will narrow down any visibility to your personal information. Besides, a confidentiality agreement is signed by each staff member of the Bitonic organisation. Finally, we make use of audit-able logs in order to control all the security controls.
In order to provide you the best service as a processor, we make use of sub-processors and so we share certain personal data with these third parties. We keep the sharing to a minimum and ensure these third parties will handle your personal data with the same care as we do. Bitonic has Data Processing Agreements with all the sub-processors.
An overview of the sub-processors or categories of third parties with whom we share data can be found below.
Although very unlikely given our DIY-mentality, Bitonic may choose in the future to employ other sub-processors to process personal data. We will ensure that all sub-processors provide an adequate level of protection and that all legal requirements for such a relationship are met, by entering into a Data Processing Agreement. If we choose to employ another sub-processor we will inform you in time.
Bitonic does not share any of your personal information with national or international legal authorities, supervisors or law enforcement agencies unless under a valid legal obligation to do so. This may occur in fraud cases or other crimes that are in violation of the law.
As a customer, you may request Bitonic to access your personal information. This may include correcting, updating, exporting or deleting your data. Please, contact privacy@bitonic.nl to exercise this right. We will not participate in non-oriented or a not sufficiently substantiated claims for data.
For a large portion of data points, we are legally obliged to retain this for a minimum of 5 to 7 years after ending the customer relationship. After this period, we don't store your personal data longer than legally allowed and no longer than necessary for the purposes the data was collected for. We are able to store personal data for longer periods with a valid legal ground, or when the data is sufficiently (for example) pseudonymised or anonymised.
Bitonic may update, revise or alter this Privacy Policy at any time. In case of changes, this will be notified on our website and we will make the modified version available on our website.
We aim to keep the use of cookies to a minimum. We do not use third-party cookies. You will not encounter a direct integration of social media or other foreign companies. For keeping statistics, we have chosen an open-source software under our own management (Matomo). When using Bitonic you should take into account the placement of the following cookies on your computer:
Bitonic B.V., registered at the Chamber of Commerce under ID 58276149
Last change: 11 Februari 2020
The live chat is a service provided by MessageBird B.V. which is (a.o.) subject to the EU General Data Protection Regulation (GDPR) and states they do not use your data for commercial gain. In order to load the Live Chat we ask you to consent to the processing of any data shared with us using the chat. By closing this window without giving consent the chat will not load and no data will be shared.
For more information please review the MessageBird Privacy Policy.